FAQ
Where do you ship to?
We currently ship to the USA and Canada. If your location isn’t listed at checkout, please contact us and we’ll see if we can arrange a special shipment for you.
How long does it take to process and ship my order?
- Economy shipping: 2–6 business days
- Express shipping: 1–3 business days
Processing and shipping times may vary depending on the items ordered and the shipping method selected. You’ll see an estimated timeline for your order at checkout.
How can I track my package?
Once your order has shipped, we’ll email you a tracking number so you can follow its delivery progress.
What is the estimated delivery time?
Delivery times vary depending on your shipping method and location. An estimated delivery window will be provided at checkout.
What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us as soon as possible so we can initiate a claim or arrange a replacement.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us immediately. We’ll do our best to accommodate your request, but changes depend on how far along your order is in the fulfilment process.
Can I return a product if it’s been opened or used?
We understand that sometimes a product may not meet your expectations. Depending on the item and its condition, we may be able to offer a return or exchange. Please email us for more information.
Do I need to pay for return shipping?
In most cases, customers are responsible for return shipping costs. However, we may provide free return shipping under certain circumstances.
How long does it take to receive my refund?
Once your return has been received and processed, refunds are typically issued within several business days. Timing may vary depending on your payment method and bank processing times.
Can I return items purchased with a promotion or discount code?
Products purchased with a promotion or discount code may be subject to additional terms and conditions. Some promotions may not be eligible for returns or exchanges.
What if a product causes an allergic reaction or doesn’t suit my skin?
Your satisfaction is important to us. If a product causes a reaction or doesn’t suit your skin type, please contact us and we’ll work with you to find a solution, which may include a return or exchange.
What payment methods do you accept?
We accept Visa, Mastercard, Afterpay, Klarna, and other secure payment options. All available methods will be displayed at checkout.
Can I use multiple payment methods for one order?
At this time, we can only accept one payment method per order.
Do you offer gift cards?
Not yet — but stay tuned!
What ingredients do you use?
We carefully select high-quality, skin-loving ingredients that are both effective and gentle. Full ingredient lists can be found on each product page. If you have specific concerns, please feel free to contact us.
Are your products vegan and cruelty-free?
Yes. We are proud to be 100% vegan and cruelty-free. Our products are never tested on animals and contain no animal-derived ingredients.
Do your products contain artificial fragrances or dyes?
We prioritise natural, skin-friendly formulations. Some products contain natural fragrances derived from essential oils, while others use carefully blended scent mixtures. We avoid artificial dyes and only use colourants that are safe for the skin.
How should I store my products?
For best results, store your products in a cool, dry place away from direct sunlight.
Is your packaging recyclable or eco-friendly?
Yes. Many of our products are packaged in recyclable or biodegradable materials. We are continually working to reduce our environmental footprint.
How do you ensure ingredients are sustainably sourced?
We prioritise ethically sourced ingredients from responsible suppliers. Whenever possible, we use organic, fair-trade, and sustainably harvested materials to support both the environment and local communities.
Do you offer refills or recycling programs?
Some of our packaging is refillable, and we encourage customers to recycle empty containers. Stay tuned for upcoming recycling initiatives.
What steps are you taking to reduce your environmental impact?
Sustainability is central to our brand. From reducing plastic waste to partnering with eco-conscious suppliers, we’re continually evolving our practices to be more earth-friendly.